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Return Warranty Policy

Service Terms

Dear Customers, Please read and review this agreement before using Vimtag product. If you do not agree with or wish to accept the terms of this agreement then please do not use the product.
By using this product you agree to be bound by this agreement and represent you satisfy all of the eligibility requirements below.
Always follow the instructions in the manual, especially when it concerns devices which need to be assembled.


Warranty Policy

All VIMTAG products are supplied with 1 year warranty. This applies only to products that are registered for warranty by customers on VIMTAG website, irrespective of where they buy the product from. 1 year warranty on manufacturing defects. Accidental damaged or damage by unauthorised repair are not covered.

For all warranty claims please contact the Authorized Sales Centre in respective country. Please do not send any product directly back to VIMTAG Office without talking and approval from VIMTAG support office. VIMTAG will take no liability of loss or missing products that are shipped to our office without proper authorisation and Ticket ID details.

In case of replacement / repair or refund of the faulty products, it will take 10-15 working days to test the product and issue a replacement or repair of the product. Please note that testing period will be applicable from the date of receiving product in VIMTAG service centre.

The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory rights or the obligations of your retailer and your contract with them. We provide warranty cover for this appliance subject to the following conditions

Returns made without notice SHALL NOT qualify for a refund.

You may return the faulty product to us at the below mentioned address:
Address: Vimtag, C-361, Ground Floor, Near Ramphal Chowk, Palam Extension, Sec-7,
Dwarka, New Delhi, 110075
Phone : +91 97114 11021
Email : support@vimtag.co.in

The warranty applies to most Vimtag products unless otherwise specified at the time of purchase. Accessories included with the main device and batteries have a warranty of six months.

Warranty Duration: When buying used Vimtag products, the product warranty remains measured from the time it was bought by the original owner.


Warranty Condition Terms & Conditions:

(1). All products should be registered on VIMTAG website for warranty. Warranty registration should be completed within 15 days of buying the product.
(2). Warranty is only offsite. Customer need to send the faulty product back to VIMTAG office for repair or replacement. Customer need to bear the shipping cost to send faulty item back to Vimtag Service centre. IN NO CIRCUMSTANCE, VIMTAG WILL PROVIDE THE REPAIR ONSITE OR SEND THE TECHNICIAN AT CUSTOMER LOCATION FOR REPAIR OR TESTING.
(3). Any defect or damage to product during delivery should be reported within 24 hrs of receiving the product.
(4). All online orders need to be send to VIMTAG Sales & Return centre by post.
(5). A valid proof of purchase is required i.e. Invoice / Sales Order
(6). For missing accessories such as manual, or other items, contact our Service Centre. Warranty will be void in cases of opened products, physical damage, misuse, modification, and repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
(7). Customer needs to bear the shipping costs while returning the products.
(8). Warranty does not cover any damage due to accidental, unauthorised repair, electric fluctuations and water damage.
(9). We reserve the right to invalidate the warranty:
a. If repairs or other interventions are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts, extras or accessories.
b. In the event of physical or verbal abuse towards any member of staff.
(10). The provision of services under warranty neither extends the term of the warranty nor sets in motion a new warranty period. The warranty period for spare parts fitted ends with the expiry of the warranty on the appliance as a whole.
(11). Other claims in respect of compensation for consequential loss are excluded, except where such liability is legally mandatory.
(12). Products purchased outside India are subject to the warranty conditions published by the appropriate local representative office of that country. These can be obtained via the specialist dealer from whom you bought the appliance, or directly from our local representative office
(13). All conditions related to warranty are subject to change without any prior notice, VIMTAG (DR Shopcart Pvt. Ltd) reserve the right of decision in case of any dispute.
(14). All disputes are subject to Delhi jurisdiction only


Process to send product back for repair or replacement:

(1). Contact VIMTAG support on 97114 11021 (Option 2).
(2). After analysing the issue on call, VIMTAG Support executive will provide a Ticket ID to customer.
(3). Customer should send the product back to VIMTAG Office with Ticket ID mentioned on the box. It is customer responsibility to track the product and make sure the product is received by VIMTAG re-presentative with a valid signature proof. VIMTAG take no responsibility of loss of product during shipment.
(4). At no circumstance, VIMTAG will arrange collection of the faulty product from customer’s premises.
(5). Any product send back to VIMTAG office without authorisation & valid Ticket ID may loss and VIMTAG must not take any responsibility of any such loss.
(6). Once the product received at VIMTAG office, technical team will test the product & based on product condition and test results, a repair or replacement will be issued. It will take 10-15 working days to test the product and issue a replacement or repair of the product. Please note that testing period will be applicable from the date of receiving product in VIMTAG service centre.


Return Policy

VIMTAG assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; you may return the product unused, and in the same condition as you received it, in its original packaging within 7 days from the date on which these goods are delivered. We shall issue 85% refund of the cost of the product (15% shall be charged as Order Processing & Shipment charges.)

You need to notify us first before returning any product. You may do this through the “Contact Us” page on our web site before returning any product or email us at support@vimtag.co.in

Returns made without notice SHALL NOT qualify for a refund.


You may return the product to us at the below mentioned address:
Address : Vimtag, C-361, Ground Floor, Near Ramphal Chowk, Palam Extension, Sec-7, Dwarka, New Delhi, 110075
Phone : +91 97114 11021
Email : support@vimtag.co.in


Return Terms & Conditions:

(1). Customer needs to bear the shipping costs while returning the products. (2). We shall not refund the shipping charges paid by you while purchasing the item. (3). We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods. (4). At any point of time, the refunds will not exceed the actual value of the goods. (5). Returns would not be accepted for products specially customized according to specific requirements. However, we would accept returns if we are believe there was any fault from our end. (6). Any complaint with regards to the damage or malfunction or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same. (7). In case of product return, we will issue a refund once we receive the product back at our office. (8). If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 10 working days. (9). Within 10 days merchant will reviewed the damaged product received from customer and after 3 days merchant will be delivered the replacement of product.


Process to send product back for return

(7). Contact VIMTAG sales on 97114 11021 (Option 1).
(8). After analysing the issue on call, VIMTAG sales executive will provide a Ticket ID to customer.
(9). Customer should send the product back to VIMTAG Office with Ticket ID mentioned on the box. It is customer responsibility to track the product and make sure the product is received by VIMTAG re-presentative with a valid signature proof. VIMTAG take no responsibility of loss of product during shipment.
(10). At no circumstance, VIMTAG will arrange collection of the product from customer’s premises.
(11). Any product send back to VIMTAG office without authorisation & valid Ticket ID may loss and VIMTAG must not take any responsibility of any such loss.
(12). Once the product received at VIMTAG office, technical team will test the product & based on product condition and test results, a refund will be issued. It will take 10-15 working days to test the product and issue a refund of the product. Please note that testing period will be applicable from the date of receiving product in VIMTAG service centre.
(13). Refund can only be issued using the payment method used to purchase the product.
(14). Refund make take upto 15 working days to appear in your Credit/Debit card or bank account.


Privacy Policy

Dear users,
To protect your personal information security is Vimtag’s fundamental principles, this privacy policy will explain how to collect, store, use and share your personal information. In the use of Vimtag all websites, APP or other services, please carefully read this policy. Your usage behaviour will be regarded as accept this policy, agreed Vimtag to collection, storage, use and share your personal information. Vimtag reserves the right to modify, add or delete. If Vimtag make a big change, we will be make new policy on the official website.

Collection of Information:

When you register on the Websites, APP or other services, we collect the following information: name, password, Email to identify yourself to the Websites, APP or other services. The information you provide is used to uniquely identify you to the Website, APP or other services and give you private access to the service. This information is only used to provide access to the Websites, APP or other services.

This Websites, APP or other services use cookies to improve the user experience and gather information such as browser type and operating system, tracking the number of visitors, and understanding how visitors use the Websites, APP or other services.

In general, personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.


Use of personal information:
In order to let you have a better user experience, Vimtag could be use your personal information to following purposes, including but not limited to: (1). Used for authentication, security, fraud detection, archive and backup purposes, in order to provide security of website, software or other services. (2). Send you E-mail, notifications and other promotion or publicity details of products and services. If you do not wish to receive the notice, you may unsubscribe instructed to choose, but you can't cancel receiving some important notifications, such as system maintenance notice. (3). For purpose such as internal audit, data analysis and study. Sharing of personal information


Vimtag won’t public your personal information, unless the following conditions: (1). Get your written approval in advance.
(2). In accordance with the requirements of the relevant laws and regulations or in accordance with the requirements of the law authorized government departments.
(3). To safeguard the legitimate rights for Vimtag.

In addition, to provide you with a better user experience and improve the quality of service, Vimtag would make cooperation with trusted third party individuals, companies or other organizations to provide related services to you. In this case, If you agree and authorize, Vimtag will provide your personal information to such third parties.

Scope of application:
Unless other agreement in writing, Vimtag’s websites, APP or other services apply to this policy. Please note that this policy does not apply to access third-party services through this websites. When you use the third party services, they could obtain your personal information, therefore Vimtag remind you to read additional third party privacy policy.


This policy does not apply to protect your personal information. If you agree, Vimtag can be for any purpose and collection, storage, use and share your personal information, including but not limited to:
(1). Understand your usage behaviour, in order to optimize the user experience, improve the function design, to provide better services.
(2). Analyse the all or part of the database and realize commercial use, including but not limited to publish, analysis, or otherwise use the user visits, access time, user preferences etc.

Use of personal information:
When you find your personal information is improperly collection, use, or others,
Please send an email to support@vimtag.co.in, the notify content should include:
(1). your name and contact details; (2). network address or infringing content related information and reason for require to delete information.
DR Shopcart Pvt. Ltd. , Phone: 97114 11021, Email: support@vimtag.co.in
Reg. Address: G/F, FLAT NO-52, TYPE A PKT 2, SECTOR-7, PHASE-I, DWARKA, New Delhi, Delhi, 110075



Business Contact

support@vimtag.co.in
+91-9711411021